FAQ
Questions business owners ask us
Quick answers about Glowwix, the free trial, plans and how the WhatsApp assistant works.
Do I need a new WhatsApp number?
No. You can link your existing WhatsApp number by scanning a QR code from your phone.
Which languages does the assistant reply in?
English, Urdu and Roman Urdu — it replies the way your customers write.
Will the assistant make up prices or information?
It answers from the business information you approve. If something isn’t covered, it says so and can hand the chat to your team.
Can my team still reply to customers?
Yes. With human handover, your team can take over any conversation at any time.
Do I need a server or technical knowledge?
No. Glowwix hosts the platform, and our team handles the setup with you.
What happens after the 7-day trial?
Choose Silver, Gold or Platinum to keep your assistant running.
How do I start the free trial?
Fill in the short form on our free trial page. Our team will contact you on WhatsApp to set up your assistant.
When does my 7-day free trial start?
Your 7-day free trial starts on the day your assistant is connected to your WhatsApp and goes live — the setup time does not count.
What are AI credits?
Each plan includes monthly AI credits. A Basic AI reply uses 1 credit and a Pro AI reply uses 15 credits.
Are the promotional video ads really included?
Yes. Silver includes 1, Gold 2 and Platinum 4 short promotional videos per month, up to 40 seconds each. Paid ad placement and ad budget are not included.
Which businesses is Glowwix for?
Clinics and healthcare, real estate, restaurants, e-commerce, retail stores and service businesses — any business that gets customer questions on WhatsApp.
Is there a discount for longer plans?
Yes. You save 10% when you pay for 6 months and 15% when you pay for 12 months.
Can I get a refund?
1-month plans are not refundable because you can try Glowwix free for 7 days first. 6-month and 12-month plans can be refunded within 7 days of the plan start date, minus a 25% deduction. See our Refund Policy.
Still have a question?
Book a free demo or send us a message — our team will help you.